ISO certification… what’s missing?

After reading this post about ISO standards and certification, you might look at the process of ISO certification in another light. What’s missing? Janne Eriksson of Solution Management describes one of the key reasons companies fail to create value in their Business Process Management (BPM) projects.

The top level of a quality management system (QMS) should be adapted to what the end users are used to seeing in the sleek apps on their computers and iPhones. Management systems, business process management or quality management systems – whatever you call them – should leave their grey and boring visual profiles and instead use modern and informative icons. Read the full article.

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