Achilles Sellihca qualifies Solution Management as suppliers

sellihca

Achilles Sellihca recently qualified us for their General Business Software supplier registry. This means we are pre-qualified for many leading Nordic utilities.

Selihca is a supplier registry and pre-qualification system. It is used by the Nordic utilities to manage supplier data and risk within the supply chain. The system helps ensure procurements are efficient and in accordance with EU regulations. Currently they have over 4400 suppliers registered in various fields. Our field is General Business Software, where we deliver solutions and services for Document Management/Enterprise Information Management and Business Process Management. Sellihca offers fair and open way to evaluate and select suppliers.

The Achilles Sellihca community

The Sellihca community was launched in 1998. It is continuously developed together with the Nordic utilities to cover their supplier management needs. We recently joined this community and are pre-qualified for Sellihca buyers.

For buyers

Sellihca can potentially provide much value for buyers by:

  • Registering data about relevant suppliers
  • Saving money and time by pre-qualifying suppliers
  • Reducing risk
  • Setting common standards.

In their own words:

Sellihca provides your company a single source of validated, accurate and up-to-date supplier information, reducing costs, time and administrative workload. Through Sellihca, you will also get access to an industry wide network with well established standard of working practices. The community model used in Sellihca, where the buyer members share the supplier information collected and validated by Achilles, allows you to manage risk, source effectively and achieve efficiencies in the procurement process.

We are excited to bring our products and services to this community. Learn more about Achilles Sellihca at their website.

View our certificate:
sellihca-cert

We pride ourselves in our work with Enterprise Information Management and Business Processes.

More information about our EIM software and services can be found here.

More information about our BPM software and services can be found here.

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M-Files 2015.1 released!

M-Files 2015-1

Image from M-Files

M-Files 2015 has been released, adding many interesting features to the already impressive software.

The latest version of M-Files features enhanced metadata configurability, simpler management of complex workflows and more. Why not try it out for 30 days?

“M-Files has been a pioneer in leveraging metadata to deliver a more precise, intelligent and ultimately more effective enterprise information management solution since the very first release, and M-Files 2015.1 makes major strides in multiple areas related to how metadata is captured and managed,” said Mika Javanainen, senior director of product management at M-Files Corporation.

Additional new features and capabilities in M-Files 2015.1 include:

  • Improvements in task assignments that enable greater flexibility in configuring approval rules, electronic signatures and processes.
  • With the new combo URL feature in M-Files 2015.1, users can now more easily share content across a variety of devices, including PCs, tablets and smart phones.
  • Search and scalability: M-Files 2015.1 delivers much faster full-text search with a highly-scalable architecture supporting repositories with up to 10x larger search indexes.
  • Security improvements: M-Files 2015.1 integrates seamlessly with Microsoft Azure Active Directory and provides enhanced user and user group synchronization capabilties. In addition to SAML V2.0, OAuth 2.0 and LDAP protocols are now also supported.
  • Compatibility with Windows 10, Microsoft Office 2016 and Autodesk AutoCAD 2016.
  • M-Files 2015.1 is now available in 29 languages (Albanian, Danish and Norwegian new).

Read the full press release here

Read what the 2015 Forrester ECM Report had to say about M-Files here

Get a 30 day trial here

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Metrics: Let the success of your processes show

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So a while ago you got your processes mapped and visualized, user groups have their own landing pages and storyboards that accelerate their work. It was a huge success, on schedule and everything. You’re seeing good adoption by the users, but management is losing interest in it. Your funds are shrinking and the new guys in management haven’t even bothered using your QMS, let alone mapped their processes in it. You need interest and commitment to get the system to the next level. What to do? Enter metrics.

Not having metrics visually presented together with your processes is a little like working out in the gym without measuring your progress. Without storing the workout data and seeing it every time you go to the gym, how will you know if you’ve improved or indeed if anything you’re doing is effective? Well, a few times per year you can tell that your jeans are a bit tighter/looser, and the shirts don’t fit like they used to. But that’s not the most active way to monitor effectiveness from workout to workout.

shirt-metrics

“It feels a bit looser this month, so maybe add two more plates to my lifts… or four?”

The same can be said about working with processes without seeing how they effect the business from day to day. There are two types of QMS: those that are useful in practice, constantly ensuring quality and adding value, and those that are used as evidence to get quality certifications. Even if you implement one of the former, it can soon turn into the latter if the company and its management stops caring for it.

The lack of visual progress and proof of effectiveness is why many people quit the gym before seeing results. The same reason why they lose interest in your QMS. At the gym I use an app which helps me track my progress with every exercise. Some just jot it down in a notebook, but for me the app is easier and has pretty pictures for each exercise, which add to the experience.

Picking out metrics in tune with the raison d’être of your processes/QMS and measuring them just makes the data available. Companies adhering to QM practicies do this already. But making this data visible to all or select groups of users makes the data useful by driving engagement and making actions on this data more likely.

Management should see metrics every day

Continuous improvement is one of the sacred mantras of quality management, with good reason. Without it, the QMS gets old very quick. But continuous improvement depends on engaging both employees and management in the process. This is difficult when management sees the QMS as “for others” and doubly so when new management people arrive, with preferences from their previous companies. They might not even like the software!

But one thing they do like is success, and the company data already helps you measure that. By making those numbers visible in the QMS it becomes an easy and live measurement instrument. Imagine if you will, instead of a slide in a Powerpoint during a weekly or monthly meeting, people can track the performance of their processes from day to day. When a red flag pops up, they start to think: “Why is this? How can we improve this?”

This creates a natural interest within in the company for continuous improvement and measuring performance.

Metrics in TIBCO Nimbus

TIBCO Nimbus has a very elegant way of mapping processes and publishing them visually to the company. It is also possible to connect processes in TIBCO Nimbus to metrics. Link any data as a metric and you can display it with a status icon. Clicking it takes you to the source, where you can look into the details. Below are the steps to getting metrics to work for you in TIBCO Nimbus:

1. Integrate with other systems

Right click an activity or other object and attach a Metric Link. The metric visualizer can integrate with databases/datatables or files with information from CRM, OCR etc. In this example, we choose an Excel that is regularly updated with information from several systems.

metric-sources

2. Pick out the key metrics, and their thresholds

The organization shall

  1. determine the processes needed for the quality management system and their application throughout the organization (see 1.2),
  2. determine the sequence and interaction of these processes,
  3. determine criteria and methods needed to ensure that both the operation and control of these processes are effective,
  4. ensure the availability of resources and information necessary to support the operation and monitoring of these processes,
  5. monitor, measure where applicable, and analyse these processes, and
  6. implement actions necessary to achieve planned results and continual improvement of these processes.

Clause 4.1, ISO 9001:2008

Different companies value different metrics. It is important that the metrics you choose are in tune with the output/specified results of your process. In this example, our HR section has setup their starting diagram to monitor our time to fill vacant positions, our cost per hire and how many are trainings are completed. The data source provides both the targeted numbers and the actual numbers. In this case we have a “Traffic light” graphic, which displays colors Green when within the targeted range, Red for a specified number below our targeted performance and Yellow for a specified in-between.

metrics-thresholdsChoose thresholds that make sense based on your targets.

3. Monitor the numbers and act on them

Showing the metrics is one thing. Using these indicators to improve your business is another. If the metrics read yellow or red in some areas, there is more data to explore as to why these areas are performing below expectations. Perhaps the process needs improvement? Seeing a red light or a gauge nearing empty should be the spark to start this investigation.

nimbus-metrics

In this case, the red triangle means “Look here!”

Since the numbers showed in TIBCO Nimbus can be live, directly from the system databases, it can paint a very up to date an clear picture of the company performance – with the right setup!

4. Landing  pages with Metrics

ISO 9001:2015 has split performance evaluation from Clause 8 of ISO 9001:2008 into its own clause: Clause 9: Performance evaluation. Making the performance of your processes visible in your QMS is a great way of generating interest and engagement, while keeping an eye on where the company is going. So why not have landing pages with metrics? Or even make them show up at the top level of the company processes, like below?

process-top-level
HR needs to look at a few things.

The more visual the performance of your processes are, the more certain you can be of their success. People will see the numbers and that will drive interest in improving the processes and the quality management system.

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Why Forrester ECM Report calls M-Files a Leader

m-files-forrester

M-Files was counted among the Leaders of ECM in the latest Forrester Report on Enterprise Content Management. Find out why and read the report for yourself!

For their assessment in the Q3 2015 report, Forrester analyzed 11 vendors for and rated them based on their performance in the following areas:

›› Breadth of functionality. Each evaluated vendor includes specific functionality to support the creation, use, and management of business content. Key offerings include document management, collaboration, secure sync-and-share, search, and life-cycle management.

›› Leadership in content management. Selected vendors demonstrate the ability to shape the direction of the market, either through innovative delivery models or through their dominant market presence.

›› A proven enterprise track record. Included vendors have a solid existing customer base among customers with revenues of over $1 billion and can integrate to the other enterprise applications that these companies rely upon. Additionally, vendors included had a minimum of approximately $10 million in annual revenues.

›› Interest from Forrester clients. Forrester clients ask about the evaluated products within the context of inquiry, advisory, and/or consulting. These products are credible candidates for shortlist consideration when our clients are planning an ECM deployment.

M-Files positions as a leader in the Forrester ECM quadrant, strong in both their current offering (all impressions are based on M-Files 10) and their strategy.

M-Files is unique

The report continues on M-Files, stating that the software is “unique with its strong metadata-centric approach to ECM”. M-Files has around 300 people, most of them working on improving the technology, which seems to pay off. The Forrester report goes on to elevate the software for its integration possibilities, document management, workflows and Cloud strategy, among other things.

Wait until they try out M-Files 2015 for their next report!

Get the report from M-Files

Head over to their site to read the full report for yourself.

Also read what the Magic Quadrant report of 2014 had to say about M-Files.

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TIBCO Nimbus 9.5.1, our thoughts

TIBCO Nimbus 9.5.1 was recently released. After using this version for our own processes and customer projects, we would like to share our experiences. TIBCO has listened to feedback, added a few features and made some improvements here and there. The Webserver in TIBCO Nimbus 9.5.1 offers more functionality and control. The Web Authoring has also been further developed in this version, but it still has a way to go before it is a viable option for serious mapping.

Read More

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Support discontinued for older Nimbus versions

TIBCO Nimbus are discontinuing support for older versions of the software, as stated in their official notice:

On July 16, 2015 TIBCO announced plans to officially discontinue the following: TIBCO Nimbus, previously known as TIBCO Nimbus Control or Nimbus Control versions 8.1.x and 9.0.x:

TIBCO Nimbus versions 9.0.x and 8.1.x (LBN 44491)
We will discontinue support for the listed products version(s) on July 31, 2016. Until that time, Support will answer product questions, but enhancements and service pack releases will not be provided. If you are still using this product version, we request that you migrate, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (eDelivery.tibco.com/) for the most recent release when planning your upgrade.

Extended Support will not be available.
Additional information about this support policy may be found in the LBN(s) listed above, at support.tibco.com. If you have any questions regarding this notice, or are interested in migration assistance from our Professional Services Group, please contact your TIBCO Account Executive. Please disregard this notice if it does not apply to you, or you do not have maintenance on the above product(s).

Regards,

TIBCO Global Support

Some of our customers missed this and other useful notices from TIBCO. If you use TIBCO Nimbus as part of your quality management system, it is recommended that you subscribe to their news and Knowledge Base at their support site. This ensures that you receive important information regarding the software. Please read this guide to subscribing.

It is recommended that Nimbus customers plan their upgrade to a supported version well in advance of the date their support is discontinued.

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Subscribing to updates on TIBCO Nimbus

Some of our customers have not been able to transition entirely to the new ways of TIBCO Nimbus support. Since Nimbus support was incorporated into the rest of the TIBCO support system, they are reached through the TIBCO support site. At this site, there are a few things to look out for in order to get it working if you are an existing customer. Therefore, we have created a small guide below.

 

Creating an account – Step 1

At support.tibco.com, there is a link under ”Register” which takes you to the registration form. The same account is used for both the TIBCO Support Central and the TIBCO eDelivery (software download) site, and is therefore crucial for upgrades and logging service requests.

reg1

Creating an account – Step 2

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This is the part that gets a little confusing at times. Before creating an account, TIBCO asks that you try to recall one or more of the following:

  • The name of an existing support user at your company.
  • Your company’s ’TIBCO Download Account Name’. Your company may already have such an account if TIBCO Nimbus was downloaded before the new site was implemented.
  • The name of your TIBCO Account Representative, usually the person who ordered or supervised the implementation of Nimbus.

These pieces of information speed up the process and are most easily found from within the company. It may be helpful to access old e-mail interactions between Nimbus Partners/TIBCO Nimbus and the person at your company responsible for Nimbus at the time of the most recent installation.

Creating an account – Step 3

The next page is the registration form. If you remembered the information requested in the last page, that will speed up the registration process immensely.

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Using the Support Central

In the Support Central you can keep track of your service requests and send new ones. You can also read the TIBCO Knowledge Base and subscribe to updates about your TIBCO softwares.

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Subscribing to Updates

If you follow the clicks below, you can subscribe to useful articles from the Knowledge Base (KB) and the Latest Breaking News (LBN). This means you will know the moment a new bugfix is released and other important information.

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M-Files

M-Files: Fernemo Information & Grafik customer case

With M-Files, we have gained a better understanding of our workload while our editors welcomed and quickly got into the system.

Ivar Fernemo
CEO, Fernemo Information & amp; Grafik AB

Even small businesses need Document Management

The small media production agency Fernemo Information & Grafik had some challenges using shared network folders, before adopting M-Files for their file management. This is a short summary of their experiences from implementing the award winning software.

Document Management in Windows shared folders takes too much time – and is hard work!

Despite a broader use of computers where business software like MS Office and Adobe applications are widespread, the file management has not changed that much since the introduction of computers. Files are saved in named folders that are filled with different content. As they are updated, the files are re-saved in new instances with additions to the file name to indicate which version it is.

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Solution Management recap from Computerworld Expo 2013

Overview Solution Management #cwe13

After 2 successful days at Computerworld Expo 2013 we’re happy to conclude that we met a lot of people interested in our solutions and together with the great help from our software suppliers Tibco Nimbus, M-Files and tibbr we made quite an impression at the fare with the biggest stand!

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